Trade Connex Australia knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting Trade Connex Australia, you are accepting the practices described in this Privacy Notice.
What Personal Information About Customers Does Trade Connex Australia Gather?
The information we learn from customers helps us personalize and continually improve your shopping experience at Trade Connex Australia. Here are the types of information we gather.
Information You Give Us:
We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.
Automatic Information:
We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses Trade Connex Australia. Scroll to the bottom of this page to see examples of the information we receive. A number of companies offer utilities designed to help you visit Web sites anonymously. Although we will not be able to provide you with a personalized experience at Trade Connex Australia if we cannot recognize you, we want you to be aware that these tools exist.
E-mail Communications:
We will send you emails to inform you of the progress of your order. We occasionally send newsletters to our customers. If you do not want to receive our newsletters, please adjust your account to reflect this by selecting unsubscribed in the newsletters menu.
Information from Other Sources:
We sometimes receive updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more easily.
Cookies
Along with all other E-commerce merchants, Trade Connex Australia routinely uses Cookies. Cookies enable Trade Connex Australia to track and personalize your shopping experience by recognizing your computer the next time you visit. The cookie is stored on your hard drive through your Web browser program and contains information about the user. The cookie enables Trade Connex Australia to enhance its service by enabling extra services such as the ability to hold items in your shopping cart between visits to the Trade Connex Australia website. Should you wish to reject the cookie or regularly clear them from your computer, you will still be able to visit and use the Trade Connex Australia website without the enhanced shopping experience a cookie offers.
Does Trade Connex Australia Share the Information It Receives?
Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below.
Agents:
We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions for us only, and may not use it for other purposes.
Business Transfers:
As we continue to develop our business, we might sell or buy stores or assets. In such transactions, customer information generally is one of the transferred business assets. Also, in the unlikely event that Trade Connex Australia, or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
Protection of Trade Connex Australia and Others:
We release account and other personal information when we believe release is appropriate to comply with law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Trade Connex Australia, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
With Your Consent:
Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
How Secure Is Information About Me?
We work to protect the security of your information during transmission by using Westpac Bank as one of our payment processors, they process credit cards, so Trade Connex Australia will NEVER see your credit card number. Westpac Bank protects your privacy and information by using Secure Sockets Layer (SSL) software, which encrypts the information you input. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
What Information Can I Access?
Trade Connex Australia gives you access to the following information about you for the limited purpose of viewing and, in certain cases, updating that information. This list will change as our Web site evolves.
Your Account
What Choices Do I Have?
As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of such Trade Connex Australia features as Automatic login, and permanent shopping carts. You can add or update certain information on pages such as those listed in the "My Account" pages. When you update information, we usually keep a copy of the prior version for our records. If you do not want to receive e-mail or other mail from us, please adjust your account to reflect this in the newsletter menu.
Children
Trade Connex Australia does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use Trade Connex Australia only with the involvement of a parent or guardian.
Conditions of Use, Notices, and Revisions
If you choose to visit Trade Connex Australia, your visit and any dispute over privacy are subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the state of New South Wales. If you have any concerns about privacy at Trade Connex Australia, please send us a thorough description to privacy@tradeconnx.com.au, and we will try to resolve it. Our business changes constantly. This Notice and the Conditions of Use will change also, and the use of information that we gather now is subject to the Privacy Notice in effect at the time of use. We may e-mail periodic reminders of our notices and conditions unless you have instructed us not to, but you should check our Web site frequently to see recent changes.
Information You Give Us
You provide most such information when you search, buy, bid, post, participate in a contest or questionnaire, or communicate with customer service. For example, you provide information when you search for a product; make an order or an Auction bid; provide information in Your Account (and you might have more than one if you have used more than one e-mail address when shopping with us); communicate with us by phone, e-mail, or otherwise; complete a questionnaire or a contest entry form; by providing employer, school, or other such information; participate in Discussion Boards; provide and rate Reviews. As a result of those actions, you might supply us with such information as your name, address, and phone number; people to whom purchases have been shipped, including address and phone number; other people; content of reviews and e-mails to us; and financial information.
Automatic Information
Examples of the information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type and version, operating system, and platform; purchase history; the full Uniform Resource Locators (URL) clickstream to, through, and from our Web site, including date and time; cookie number; and products you viewed or searched for.
Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enable the sites or service providers systems to recognize your browser and capture and remember certain information.
We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
Remarketing
We use third-party re-marketing tracking cookies, such as Google Adwords. Re-marketing tracking cookies mean that customers will continue to see advertisements for Trade Connex Australia across the Internet on Google, Yahoo, Bing, and Facebook Content Networks. Trade Connex Australia respects the privacy of customers and does not collect any personally identifiable information through the re-marketing cookie. Third-party vendors, such as Google Adwords, place cookies on browsers to ensure advertisements and special offers are of interest and relevance to web users. This advertising information is gleaned by Google from a web user's visits to web pages across the Internet.
Opt-Out
Customers may wish to use the Google Ad Preference function if they have a Google Account. This function will show customers what Google has established as their interests. Advertisements seen whilst surfing the Internet are based on this information. Customers may wish to change this information or remove the relevant categories. Customers can also visit the Network Advertising Initiative website. The Consumer Opt-Out link provides you with detailed information and a function that allows you to opt out of Internet-based advertising.
How can my data be deleted?
If you have created an account or purchased from Trade Connex Australia, Trade Connex Australia acts as the data controller. In this case, we will delete the data associated with your account or purchase upon request via email to privacy@tradeconnx.com.au
This data is deleted from the system immediately and cannot be recovered by any users or Trade Connex Australia employees after this point. Data that has been deleted or otherwise destroyed can not be recovered at any time. A sufficient warning is given to the account holder or purchaser before data is permanently deleted.
Data may still remain in the system's backup files, which will be deleted periodically.
We undertake to perform the deletion within one month (30 calendar days) and will send you a confirmation once the information has been deleted. Wherever possible, we will aim to complete the request in advance of the deadline.